Warning 30006 and Error 30036

Reny2000
Reny2000 Posts: 1
in Security

Hi, im trying to get the license sync but unfortunately i got before the warning "licenses are syinching now please wait, and now after 3 hrs the error 30036 cant connect to…..

How i can solve and got the license?

I add also Domain Zone Forwarder but without any success.

Thanks and regards

Renato

Accepted Solution

  • Zyxel_James
    Zyxel_James Posts: 667  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Answer ✓

    Hi Renato,

    error 30036 means Connect to myZyxe.com server has failed.
    Please check if the monitor log shows

    • myZyXEL.com GetTimeZone: Can not get correct feedback from server
    • myZyXEL.com Connection error has occured
    • myZyXEL.com GetTimeZone: Processing...

    If so, it could be DNS query fails, could you provide your Domain Zone Forwarder settings? thanks

All Replies

  • Zyxel_James
    Zyxel_James Posts: 667  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Answer ✓

    Hi Renato,

    error 30036 means Connect to myZyxe.com server has failed.
    Please check if the monitor log shows

    • myZyXEL.com GetTimeZone: Can not get correct feedback from server
    • myZyXEL.com Connection error has occured
    • myZyXEL.com GetTimeZone: Processing...

    If so, it could be DNS query fails, could you provide your Domain Zone Forwarder settings? thanks

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