SCR 50AXE are blocking LinkedIn

Options
Northgroove
Northgroove Posts: 2
First Comment
edited June 2023 in Security

Hi, my new SCR 50AXE have started blocking LinkedIn. It sort of came out of nowhere! So annoying. Anyone have the same issue? How do you unblock sites?

/ Marcus :-)

…all that was needed was a restart of the router. Now its open again! Peculiar!

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,099  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @Northgroove

    Welcome to the Zyxel community.
    Do you mean you would like to browse LinkedIn, but you are blocked?
    Could you share the below information?
    (1). What device you are using? Is it a PC's borswer or moble phone's APP? Could you share the blocked screenshot of the client for us?
    (2). When you are blocked, is there any blocked-related message on the event log(Monitor > event log)?


    (3). Please navigate to Help -> Support request and enable "Invite Zyxel support as administrator" feature for us. Finally, please tell us your org and site name to us via private message and we can check current Nebula settings for you.

    Thanks.

  • Northgroove
    Options

    • One day later the LinkedIn site is blocked again - and now restarting doesnt solve the problem.
    • 1. Three different PCc and Samsung S22 and S22 Ultra phones
    • 2. No events registered whatsoever.
    • 3. OK!

    Thanks!

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,099  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited July 2023
    Options

    Hi @Northgroove

    We already added "www.linkedin.com" to the allowed domain for you. Please help to verify whether this blocked behavior still occurs. Thanks.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,099  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @Northgroove

    We already fixed this false positive detection. Please remove the custom allowed domain settings and verify it. Thanks.

Security Highlight