site-site vpn, random policy problem

AdminSys

We have an on-site VPN between a USG Flex500 and Flex50. It seems that everything is fine, it works, but something happens, the connection is alive, but there is no traffic in it. We disable and re-enable the firewall rules (policy control) on the Flex500 and it works for a while and then it happens again.

smb_corp_user

Looks like you need someone from Zyxel Support to have a look at your VPN logs, maybe even debug logs if necessary.

Zyxel_Kevin

Hi @AdminSys ,

Greeting Forum,

We need to further information to analyze issue, please kindly provide the diaginfo in both site. when issue happened

https://support.zyxel.eu/hc/en-us/articles/360001516479-Firewall-Creating-A-Diagnostic-File

Thank you

AdminSys

Hi Zyxel_Kevin,

I wrote you a private message