Flex 500 - License upgraded but device does not load the new license

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Gileraracer
Gileraracer Posts: 3
First Comment
edited January 24 in Security

Hello,

yesterday we updated the FLEX 500 License to Gold Security Pack via myzyxel.com

The license is displayed correctly, however on the device the License does not upgrade - it still shows the old expiration date and functions like Sandbox are not available. I tried with "service license refresh" button but no change either.

What else can i do?

Best

FP

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Gileraracer,

    To check the license status on myZyxel.com and your USG FLEX 500, please send the following information to me in private message. Thanks!

    • Serial number and MAC address of USG FLEX 500
    • web GUI access of USG FLEX 500 (With administrator level account and password)

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