USG Flex 700 AP Management "Update Available"

jef

Nothing I do seems to trigger the AP's to update, multiple "WAX630s".
"Device can't connect to server" is showed under "Firmware".

What is the trick to getting the AP to update firmware from the USG?

Router> nslookup zapimg.cloud.zyxel.com
Trying "zapimg.cloud.zyxel.com"
zapimg.cloud.zyxel.com. 171218 IN CNAME d26gywosk8hzh8.cloudfront.net.
cloud.zyxel.com. 84628 IN NS ns2.p68.dns.oraclecloud.net.
cloud.zyxel.com. 84628 IN NS ns1.p68.dns.oraclecloud.net.
cloud.zyxel.com. 84628 IN NS ns3.p68.dns.oraclecloud.net.
cloud.zyxel.com. 84628 IN NS ns4.p68.dns.oraclecloud.net.
ns1.p68.dns.oraclecloud.net. 28 IN A 108.59.161.68
ns2.p68.dns.oraclecloud.net. 28 IN A 108.59.162.68
ns3.p68.dns.oraclecloud.net. 28 IN A 108.59.163.68
ns4.p68.dns.oraclecloud.net. 28 IN A 108.59.164.68
ns1.p68.dns.oraclecloud.net. 28 IN AAAA 2600:2000:2210::68
ns2.p68.dns.oraclecloud.net. 28 IN AAAA 2600:2000:2220::68
ns3.p68.dns.oraclecloud.net. 28 IN AAAA 2600:2000:2230::68
ns4.p68.dns.oraclecloud.net. 28 IN AAAA 2600:2000:2240::68
Received 351 bytes from 127.0.0.1#53 in 11 ms
Router>

Zyxel_Judy

Hi @jef ,

To assist you more effectively, could you please provide the following information?

• The current firmware versions of the USG FLEX 700 and WAX630S.
• A screenshot displaying the USG FLEX 700 AP Management status indicating "Update Available" and an error message stating "Device can't connect to server" under the "Firmware" section.

jef

Zyxel_Judy

Hi @jef ,

To troubleshoot the issue, please navigate to the "Configure" section, then proceed to "Licensing" > "Registration" to verify if the Device Registration Status is marked as "Registered." If it is not, click on "Refresh" to update the status.

After ensuring the device is registered, go to "Configure" > "Wireless" > "AP Management." Here, you click on an "Update available" option for the WAX630S to proceed with the update.

jef

Device was already registered.
"Update Available" persistent. AP's still 1 revision old.

What next?

Zyxel_Judy

Hi there,

You can try to manually upgrade the WAX630S FW by following these steps:

Go to MONITOR>Wireless>AP Information>AP List. Choose WAX630S and click the Upgrade icon.

The AP firmware should be started downloading and applying. In this upgrading period, the AP may temporarily suspend Wi-Fi services. Please let us know if this resolves your issue.