USG20-VPN Cant register on Nebula
![dukisha016](https://us.v-cdn.net/6029482/uploads/defaultavatar/nN4PAQRO7TCNP.jpg)
![First Anniversary](https://us.v-cdn.net/6029482/uploads/badges/SJKCAIG91R5S.png)
![Friend Collector](https://us.v-cdn.net/6029482/uploads/badges/HNJASEUSC535.png)
![First Comment](https://us.v-cdn.net/6029482/uploads/badges/MBNFIRD87YVH.png)
Hi!
I recently purchased a 2nd hand USG20-VPN.
I want to use Nebula since it is easier to manage.
I registered the device on myZyxel portal and added the device on Nebula Cloud service.
The device is in Nebula mode(see the attached image) but Nebula still waits for ZTP(see the attached image).
The device is running the latest firmware ,5.37(ABAQ.2)(updated using local access).
What do I do now to register the device on Nebula
Nebula Nativ Deployment is grayed out.
The device is connected to the internet(using the firewall while writing the ticket)
Kind regards
Accepted Solution
-
Hi!
I created a ticket so the issue is resolved.
What one needs to do is following:
1) Choose ZTP.
2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
3) Go through the activation process0
All Replies
-
Hello @dukisha016
Could you please provide the serial number and MAC address of your USG20-VPN via private message? With this information, we will be able to assist you further by conducting a more detailed investigation from the server side.Share yours now!
Stanley
0 -
Hi!
I created a ticket so the issue is resolved.
What one needs to do is following:
1) Choose ZTP.
2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
3) Go through the activation process0
Categories
- All Categories
- 413 Beta Program
- 2.3K Nebula
- 192 Nebula Ideas
- 87 Nebula Status and Incidents
- 5.3K Security
- 142 USG FLEX H Series
- 253 Security Ideas
- 1.3K Switch
- 75 Switch Ideas
- 993 Wireless
- 51 Wireless Ideas
- 6.1K Consumer Product
- 231 Service & License
- 362 News and Release
- 74 Security Advisories
- 23 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.6K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 101 About Community
- 67 Security Highlight