How to activate SecuExtender VPN

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hara
hara Posts: 2
First Comment
in Security

I'm having trouble activating the VPN, It says error code: 70. Upon checking it has a problem with administrative rights on the computer. I checked, and my computer is already an administrator. I'm not the one who bought the VPN and my client sent me a link to install it. Kindly please help me. Thank you

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @TeleCrew

    Failed activation may be caused by the VPN client that cannot access the licensing server to get authorize licensing token. The licensing server FQDN is tgbosa.com

    Please confirm if your network allows outgoing connection to the licensing server.

    Kay

All Replies

  • jasailafan
    jasailafan Posts: 193  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    Which secuextender version is installed? IPSec_SSL_VPN_7.7.40.019 for Windows or IPSec_SSL_VPN_3.2.4.19 for macos?

  • hara
    hara Posts: 2
    First Comment

    I've installed the version for Windows.

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,431  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @hara,

    I'll contact you in private message for the remote access. Thanks!

  • IT_NBSD
    IT_NBSD Posts: 1
    First Comment

    Hi,

    I have the same activation problem. IPSec_SSL_VPN_7.7.40.019 for Windows

  • TeleCrew
    TeleCrew Posts: 6  Freshman Member
    First Comment Friend Collector Seventh Anniversary
    https://community.zyxel.com/en/discussion/comment/62854#Comment_62854

    We have the same problem, what’s the solution? Thx 🙏

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @TeleCrew

    Failed activation may be caused by the VPN client that cannot access the licensing server to get authorize licensing token. The licensing server FQDN is tgbosa.com

    Please confirm if your network allows outgoing connection to the licensing server.

    Kay

  • RemonB
    RemonB Posts: 8  Freshman Member
    First Comment Friend Collector

    Same problem here cannot activate VPN tool. Error code 70 also in Administrator mode

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,529  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @RemonB,

    Please help to check:

    1. If the device(PC or laptop) can ping the Internet.
    2. Help to nslookup tgbosa.com on this device. If it can't resolve, please change its DNS server setting to 8.8.8.8
    3. Please check if the uplink device blocks HTTPs to *.tgbosa.com or tgbosa.com. If so, please allow these domains.

    Hope it helps.

    Zyxel Melen


  • RemonB
    RemonB Posts: 8  Freshman Member
    First Comment Friend Collector
    1. check
    2. Nslookup tgbosa.com answer:

    Server: home
    Address: 192.168.2.1

    Non-authoritative answer:
    Name: tgbosa.com
    Address: 57.128.54.182

    3. tried on different internet connections(also 4/5G hotspot connection) in the Netherlands

  • RemonB
    RemonB Posts: 8  Freshman Member
    First Comment Friend Collector

    Hello, sorry but I think there is something wrong with computer of the client

    because i can activate it on my computer.

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