Allow ZON Utility to be trusted on Windows

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Medmind
Medmind Posts: 3
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Hi community members, I tried to upgrade my new Zyxel XGS1210-12 device and receive a warning that I need to "Allow ZON Utility to be trusted on Windows Firewall to avoid upgrade Firmware failed." Can anyone help how to do it on Windows 11? I can't find it.

Thank you very much! Best regards, Martin

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Medmind,

    Please check this video:

    If you face any problem after this setting, please feel free to let me know.

    Zyxel Melen

  • Medmind
    Medmind Posts: 3
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    Thank you very much! Unfortunately, this doesn't change it and restart the ZON Utility. The Dialog still opens with the same message.

  • Medmind
    Medmind Posts: 3
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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 13
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    Hi @Medmind,

    I forgot to let you know this warning is a notice. The ZON firmware upgrade might fail because the Windows Firewall does not trust ZON Utility. Please click the OK button after you add the ZON utility to the Windows Firewall allow list.

    Zyxel Melen