Allow ZON Utility to be trusted on Windows

Medmind
Medmind Posts: 3
First Comment

Hi community members, I tried to upgrade my new Zyxel XGS1210-12 device and receive a warning that I need to "Allow ZON Utility to be trusted on Windows Firewall to avoid upgrade Firmware failed." Can anyone help how to do it on Windows 11? I can't find it.

Thank you very much! Best regards, Martin

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,651  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited June 2024 Answer ✓

    Hi @Medmind,

    This warning is a kindly reminder. The ZON firmware upgrade might fail because the Windows Firewall does not trust ZON Utility. Please click the OK button after you add the ZON utility to the Windows Firewall allow list.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,651  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Medmind,

    Please check this video:

    If you face any problem after this setting, please feel free to let me know.

    Zyxel Melen


  • Medmind
    Medmind Posts: 3
    First Comment

    Thank you very much! Unfortunately, this doesn't change it and restart the ZON Utility. The Dialog still opens with the same message.

  • Medmind
    Medmind Posts: 3
    First Comment
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,651  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited June 2024 Answer ✓

    Hi @Medmind,

    This warning is a kindly reminder. The ZON firmware upgrade might fail because the Windows Firewall does not trust ZON Utility. Please click the OK button after you add the ZON utility to the Windows Firewall allow list.

    Zyxel Melen