Allow ZON Utility to be trusted on Windows

Medmind
Medmind Posts: 3
First Comment

Hi community members, I tried to upgrade my new Zyxel XGS1210-12 device and receive a warning that I need to "Allow ZON Utility to be trusted on Windows Firewall to avoid upgrade Firmware failed." Can anyone help how to do it on Windows 11? I can't find it.

Thank you very much! Best regards, Martin

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,091  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments
    edited June 21 Answer ✓

    Hi @Medmind,

    This warning is a kindly reminder. The ZON firmware upgrade might fail because the Windows Firewall does not trust ZON Utility. Please click the OK button after you add the ZON utility to the Windows Firewall allow list.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,091  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Medmind,

    Please check this video:

    If you face any problem after this setting, please feel free to let me know.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Medmind
    Medmind Posts: 3
    First Comment

    Thank you very much! Unfortunately, this doesn't change it and restart the ZON Utility. The Dialog still opens with the same message.

  • Medmind
    Medmind Posts: 3
    First Comment
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,091  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments
    edited June 21 Answer ✓

    Hi @Medmind,

    This warning is a kindly reminder. The ZON firmware upgrade might fail because the Windows Firewall does not trust ZON Utility. Please click the OK button after you add the ZON utility to the Windows Firewall allow list.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free!