ATP 200 does not send email for 2FA VPN authentification

Options
jetinfo
jetinfo Posts: 2
First Comment

I'm using ATP 200 firmware 5.38(ABFW.0) 28/03/24. I configure a VPN Access 2FA using email internal server (Exchange 2016).

In maintenance/Diagnostics/Network Tool, I check "test email Server" with a setting that works, I receive test email on Outlook.

Using this tested configuration, in Configuration/System/Notification/Mail server for 2FA, users can open VPN Tunnel, but they don't receive any email for confirmation.

In log, I don't see any email sent for authentification.

Any idea ?

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,462  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @jetinfo,

    Are you saying that based on the same settings, V5.37 works, but after updating the firmware to V5.38, you are unable to receive any 2FA emails?

  • jetinfo
    jetinfo Posts: 2
    First Comment
    Options

    Hi Cooldia,

    No same thing with 5.37.

    We had a similar problem on june last week. A specific firmaware was sent at thius time:

    https://www.dropbox.com/s/o6bnmmuzmw8xd1h/536ABFU2ITS-23WK23-r109880.zip?dl=1

  • PeterUK
    PeterUK Posts: 2,865  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
    edited April 22
    Options

    Testing here locally with FLEX200 V5.38 all is fine by a IKEv2 Enable Extended Authentication Protocol/Server Mode

    Can you do a check on a user by changing them to limited-admin this will show send code click that and see if you get a EMail

Security Highlight