Content Filter on USG Flex100 block business website

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arthurkk
arthurkk Posts: 10 image  Freshman Member
First Comment Third Anniversary
in Security

Hi all,

Recently, our user not able to visit one of business website normally. However, I cannot found any error log from flex100. Below is the website which is categorised as "Business"

" https://www.nortonrosefulbright.com/ " . We only see the error page without any warning. Even I manually add its ip (152.199.39.108) into "Trusted Web Sites" under Web Content Filter. Should I miss something? Tks.

Error Page.png

Accepted Solution

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 988 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Answer ✓

    The issue from the website block by wildcard domain object.

    Kindly feel free to contact us again if any issue. Thank you

All Replies

  • electsystech
    electsystech Posts: 60 image  Ally Member
    First Answer First Comment Friend Collector Sixth Anniversary

    Add *nortonrosefullbright.com to Trusted Whitelist and make sure under the Profile Management> Custom Service, you have Enable Custom Service selected and Check common Trusted / Forbidden list.

    image.png
  • arthurkk
    arthurkk Posts: 10 image  Freshman Member
    First Comment Third Anniversary
    edited May 2024

    Thanks Electsystech, I've did what you suggested , however it still doesn't work. Even I use Guest Zone which not apply any "content filter" policy.

    Screenshot 2024-05-07 at 9.40.58 AM.png Guest.png
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 988 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @arthurkk ,

    Greeting forum, May we have remote session to check the issue ?

    Please find the inbox .

    Thank you

  • arthurkk
    arthurkk Posts: 10 image  Freshman Member
    First Comment Third Anniversary

    Hi Kevin,

    I just found only one of our office not able to reach that website. I will check with our ISP first. Thank you so much.

  • arthurkk
    arthurkk Posts: 10 image  Freshman Member
    First Comment Third Anniversary

    Kevin,

    Thank you so much. The problem has been solved.

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 988 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Answer ✓

    The issue from the website block by wildcard domain object.

    Kindly feel free to contact us again if any issue. Thank you

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