Password reset?

Alex_91

Hello,

With some of my clients we are slowly replacing the old USG / VPN firewalls with the new USG FLEX H.
I notice one thing, the possibility to reset the configuration in FTP and recover it from the old partition is no longer available?

Zyxel_Kevin

Hi ,

Please refer the following guide but now we have command “atkz -g” for resetting password .

You can perform after enter debug mode.

https://support.zyxel.eu/hc/en-us/articles/360012744371-What-can-I-do-if-I-forgot-my-USG-FLEX-ATP-VPN-password-or-cannot-access-it-anymore

Zyxel_Kevin

Hi @Alex_91 ,

Greeting Forum,

Please edit config file and remove lines from "/ object user-object admin XXXXX" , then you can reset admin password after rebooting.

For example, remove all the following lines

Thank you

Alex_91

clear, but to be able to access the file? (if I press the reset button it loads the default config)

Zyxel_Kevin

Hi ,

Please refer the following guide but now we have command “atkz -g” for resetting password .

You can perform after enter debug mode.

https://support.zyxel.eu/hc/en-us/articles/360012744371-What-can-I-do-if-I-forgot-my-USG-FLEX-ATP-VPN-password-or-cannot-access-it-anymore