USG FELEX 500H, Request failed with status code 500

matef

Device update does not work!
The update does not work through Nebula! Even though I bought the license, nothing changed!

Zyxel_Melen

Hi @matef & @gyfdjuysdg,

This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.

Zyxel_Melen

Hi @matef,

Could you help set the Global Zone Forwarder with 8.8.8.8 or 1.1.1.1 and refresh the registration status first?

If still have error 500, please help to collect the diagnostic file for us to check. Thanks in advance.

gyfdjuysdg

I have the same problem

Holger_AZ

it looks like a lot of people have the same problem

Zyxel_Melen

Hi @matef & @gyfdjuysdg,

This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.

SandB

I have the same issue just now.

My device is USG FLEX 100H.

I registered my device at NCC.

Global zone forwarder is set with 1.1.1.1 and 8.8.8.8.

Internet connection OK, I can see NCC via my device.

But following message is shown when Licensing → Licenses → Refresh

"Device Registration Status:Not Registered", "Request failed with status code 500"

Zyxel_Melen

Hi @SandB,

Could you provide remote access for me to check? I will send you a message for the request.

lime

Hi, I have this issue too:

I change the Global zone forwarder but nothing happen, could you help me with that?

This devices was working properly until some days ago. Don't know if it was the upgrade of the firewall that it was installed with errors or what happen.

Let me know if you need more information. Thanks!

Paloma

Hi, I have the same issue, that devices (USG Flex 100H) was working properly until some days ago.

I try to change also the Global Zone forwarder but nothing happen.

Could you help me?

Zyxel_Melen

Hi @lime & @Paloma,

Could you share remote access to the firewall or a remote PC so we can check this issue?