Cloud CNM 3.1.1 device status

Vadim

Hello. We have offline device since 11.04.2019 and this one still online but with "pending" status. In which period this device will be in "offline" status? In which time period (delay) the status changing and icon too?

Thank you.

Zyxel_Stanley

Hi @Vadim  

After device managed by SecuManager, then will send periodic inform to server side per 900 seconds. If fail for 2 times, then server side will shows offline.

You may further checking on the internetworking stability and also see if  this symptom disappears after rebooting the USG40

Vadim

Hello,
Yes, all what you say is true and works fine. All devices configured with daily reboot. But this one was offline without any connections and without power. So, then how CloudCNM shows "online" status if this device didn't send any connection requests in 4 days?

Zyxel_Stanley

Hi @Vadim

I will send you private message for check this issue more details.