ATP800 is using higher RAM, exceeding 90%, leading it to not being accessible sometimes

emuda

i am encountering another strange issue that i believe you have help with. I noticed that our ATP800 is using higher RAM, exceeding 90%, leading it to not being accessible sometimes, and can lead to traffic drops or being unresponsive. There is nothing strange we are doing on the gateway, and almost most of the services are not working. I have attached diaginfo.

I always thank you for support.

Eric.

Zyxel_Melen

Hi @emuda,

According to your update, this issue has been solved. I want to mentioned you that your firmware version is not the latest version. It is recommended upgrading to the latest firmware version, which fix many vulnerabilities.

Zywall USG FLEX Series & ATP Series - V5.39Patch 0 Firmware Release — Zyxel Community

In addition, please help to monitor if the RAM/memory usage gets high again. Once it happens, please feel free to contact us.