[ATP/FLEX] How to collect diagnostic file on Firewall Local WEB GUI?

Zyxel_Judy

At times, you may be asked to provide the diagnostic file for further troubleshooting. This article will guide you through the process:

1. Access the local Web GUI.
2. Navigate to Menu > MAINTENANCE > Diagnostics > Diagnostics > Controller page to click the Collect Now button.
3. 
4. Download the diagnostic file:
   Navigate to Menu > MAINTENANCE > Diagnostics > Diagnostics > Controller page. Select the diagnostic file and then click the download button.
5. 

In addition, if you are going to provide the diagnostic info file to the Zyxel agent via community private message, please zip the file first. The community platform doesn't allow the .bz2 file format to be uploaded.