200H 1.30 - Error and crash at configuration change, reverts to 1.21

bbp
bbp Posts: 59  Ally Member
First Answer First Comment Friend Collector Fifth Anniversary

After upgrading to 1.30 ABWV0C0 (from 1.21 ABWV0ITS-24WK37-0909-240801054) and trying to change config, I get the error 50001

Can't reboot because console login is not possible, stuck at "Waiting for netconf server during 60 seconds" after entering the password. It remains hanging there.

After unplugging power to reboot, it will revert to 1.21

All Replies

  • Asgatlat
    Asgatlat Posts: 90  Ally Member
    First Comment Friend Collector Seventh Anniversary

    as @PeterUK report, see this :

    seems you have to config your flex config file from scratch

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,487  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @bbp ,

    To help us investigate further, could you please provide the following information:

    Go to Maintenance > Diagnostics > System Logs and download the boot-config-error file.

    Go to Maintenance > Firmware/File Manager > Configuration File and download the startup configuration file that works with firmware version 1.21. We will apply it to our USGFLEX200H, upgrade to version 1.30, and observe the issue to determine which configuration settings are incompatible with version 1.30.

    The files can be sent via the private message by clicking to my account > Message

    Engage in the Community, become an MVP, and win exclusive prizes!

    https://bit.ly/Community_MVP