ATP100 + SecuExtender 4.0.5.0

MatteoEuro

Greetings,
I configured the VPN following this guide:
https://mysupport.zyxel.com/hc/en-us/articles/360005933219--ZyWALL-USG-How-to-configure-an-SSL-VPN-rule-for-full-tunnel-mode

When I try to connect via SecuExtender, however, it immediately disconnects... The log tells me this.

[ 2024/10/24 11:40:25 ][SecuExtender Helper] Request(104): REMOVE 1326098624/742988375 25 4294967295 4294967295
[ 2024/10/24 11:40:25 ][SecuExtender Helper] Remove Routing
[ 2024/10/24 11:40:25 ][SecuExtender Helper] Remove prioritize routing
[ 2024/10/24 11:40:26 ][SecuExtender Helper] Get netsh path = powershell
[ 2024/10/24 11:40:26 ][SecuExtender Helper] ia is null
[ 2024/10/24 11:40:26 ][SecuExtender Helper] Failed to read from client(2): 109, 0
[ 2024/10/24 11:40:26 ][SecuExtender Helper] Start to Disconnect pipe...
[ 2024/10/24 11:40:26 ][SecuExtender Helper] Shutting down a pipe connection instance...
[ 2024/10/24 11:40:26 ][SecuExtender Helper] ==============================

I can't figure out what the problem could be. I tried from 2 different PCs and the situation is the same.
Can you help me?
Thank you

Zyxel_Melen

Hi @MatteoEuro,

May I know if you have changed your HTTPS port number from 443 to another port number? If yes, please ensure you have allowed the new port number to access ZyWall.

If you didn't change the HTTPS port number, please share your configuration file with me to check. Thanks.

MatteoEuro

Good morning,
https port is 443 by default. Can you tell me how to extract the configuration file to send to you?
Thank you

Zyxel_Melen

Hi @MatteoEuro,

Please navigate to Menu > Maintenance > File Manager > Configuration File > Configuration to download the Startup-config.conf file. And share the file with me via private message.

MatteoEuro

Perfect, I sent you the file as requested. Thank you