USG FLEX 500H reboots randomly

Wil

Hi we have multiple firewalls 500H after update from 1.20 to 1.30 the device randomly reboots we also applayed too
1.30(ABZH.1) firmware but the problem remains. What can we do so that it becomes stable again.

Zyxel_Judy

Hi @Wil ,

To clarify the issue, could you share with us:

• The USG FLEX 500H's diagnostic file:

https://community.zyxel.com/en/discussion/26444/how-to-collect-diag-info-from-web-gui-for-usg-flex-h-series

• And the console log with the txt file.

https://community.zyxel.com/en/discussion/20317/how-to-enable-console-log-level-8-on-the-usg-flex-h-seriers-models

Wil

Hi Judy,

Thanks for your reply.
I reset the router to factory settings and then reloaded the configuration from Nebula. After this, the problem was solved. and running stable again.