Flex 200H - Email Daily Report not working

GiuseppeR

Hello everyone,

after a pair of weeks on production with newest update -V1.30(ABWV.1)- I noticed no Email Daily Report is being delivered as requested during last few days.

I have this firewall:

I went in the relevant area:

Where I disabled, saved, re-enabled, saved but still NO email sent.

Neither manually when I click on "Send Report Now" button:

It is strange because the other email that I set as automatic (backup config) is working properly.

Also the Mail Server Test from here:

is working fine.

Please let me know what to do

PeterUK

Getting my Daily Report here fine with FLEX200H

From your screenshot you have not set E-mail Subject you also need to set Email from and Email to

GiuseppeR

Never set the subject also before opening this thread, but I received the report since some days ago

Zyxel_Kay

Hi @GiuseppeR

Could you please provide us with remote web GUI access to the firewall so we can review its configuration?

I have also sent you a private message to collect the necessary remote access details.

GiuseppeR

Hello @Zyxel_Kay

sorry for being late in reply.

I'm sending you infos via PM.

Right now I have a 100HP perfectly working for sending this email while a 200H seems to be stuck.

I tried again right now.

I clicked on Send Report Now button and 5 minutes after I see this email:

So I logged in the 200H, same click on Send Report Now button but still no results

GiuseppeR

Hello @Zyxel_Kay

to give you the summary list of automatic messages I received from 200H, like this one:

I set Email Daily Report since weeks ago and until 2024-11-28 I received it regularly.

Then it stopped.

Next messages were received on date like:

2024-12-09,

2024-12-11,

2024-12-14.

In the meantime emails regarding Configuration File Backup are regularly received.

Same email, same config, same sender and receiver for all the notifications.

In the meantime I wrote this post I clicked manually on "Send Report Now" button on that 200H and I received the email about 15 minutes later.