V1.31(ABZI.0) Stop working Content Filtering

YanShadowGT
YanShadowGT Posts: 17  Freshman Member
First Comment Friend Collector Fourth Anniversary
in USG FLEX H Series

Good day,

My question is if it happens to anyone else that the content filter is not working since since I installed the new version this is the only service that does not work and bypasses all the pages, thank you for the support if you have any solution.

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All Replies

  • Mk88_it
    Mk88_it Posts: 48  Freshman Member
    First Comment Friend Collector Second Anniversary

    Ah! I'm not alone!!

    image.png

    In my case, after a few reboots or something I changed in other settings, the problem has gone and now it's not present.

  • pentasoft_albe
    pentasoft_albe Posts: 19  Freshman Member
    First Comment Friend Collector Third Anniversary

    Same problem here… I've disabled App Patrol / Reputation Filter / Content Filter and rebooted the device. Now the customer can navigate internet but the site is without protection.

    Any solution?

    There is a new firmware soon?

  • Mk88_it
    Mk88_it Posts: 48  Freshman Member
    First Comment Friend Collector Second Anniversary

    Hey, this issue still happens… any answers?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,939  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi all,

    Our engineer has narrowed down this issue and finding the solution. I will update you once we find the solution for this issue.

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 48  Freshman Member
    First Comment Friend Collector Second Anniversary

    FYI with this weekly firmware V1.31(ABZH.0)ITS-25WK03-m6962 in our 500H the issue seems to be gone

  • webdisaster
    webdisaster Posts: 8  Freshman Member
    First Comment Fifth Anniversary

    same problem on 2 firewalls. 1.30 has realy bad problems

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,939  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited February 10

    Hi @Mk88_it,

    Thanks for your update. However, this firmware version only fixed query failed-open.

    Hi @pentasoft_albe @YanShadowGT @webdisaster,

    Could you help provide your model so I can ask our engineer to provide the date code firmware when we release it? Also, please help to check your event log to see if the log is "query failed-open" or "query failed-closed". Thanks.

    Zyxel Melen


  • YanShadowGT
    YanShadowGT Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hello,
    My Firewall model is Flex 700H and it shows me the log in both options, "query failed-open" or "query failed-closed" since this message changes when one activates or deactivates the new bypass option that they placed for the Content Filter.

  • YanShadowGT
    YanShadowGT Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Good morning,

    @Zyxel_Melen I would like to know when this problem is proposed to be fixed. I am having problems on all the videoconferencing pages and many of them take a long time to enter, giving the error "query failed-open". I also ask for support to be able to give me the guide if there is a beta patch or that you can return me to version 1.20, which was the one that was working for me. Unfortunately, Nebula updated it without authorization on the same partition as the 1.20 firmware, something totally absurd, and I have no way to return to my stable version. I need help and a solution to this problem.

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