V1.31(ABZI.0) Stop working Content Filtering

YanShadowGT
YanShadowGT Posts: 16  Freshman Member
First Comment Friend Collector Fourth Anniversary

Good day,

My question is if it happens to anyone else that the content filter is not working since since I installed the new version this is the only service that does not work and bypasses all the pages, thank you for the support if you have any solution.

All Replies

  • Mk88_it
    Mk88_it Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary

    Ah! I'm not alone!!

    In my case, after a few reboots or something I changed in other settings, the problem has gone and now it's not present.

  • pentasoft_albe
    pentasoft_albe Posts: 19  Freshman Member
    First Comment Friend Collector Third Anniversary

    Same problem here… I've disabled App Patrol / Reputation Filter / Content Filter and rebooted the device. Now the customer can navigate internet but the site is without protection.

    Any solution?

    There is a new firmware soon?

  • Mk88_it
    Mk88_it Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary

    Hey, this issue still happens… any answers?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,810  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi all,

    Our engineer has narrowed down this issue and finding the solution. I will update you once we find the solution for this issue.

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary

    FYI with this weekly firmware V1.31(ABZH.0)ITS-25WK03-m6962 in our 500H the issue seems to be gone

  • webdisaster
    webdisaster Posts: 8  Freshman Member
    First Comment Fifth Anniversary

    same problem on 2 firewalls. 1.30 has realy bad problems

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,810  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited February 10

    Hi @Mk88_it,

    Thanks for your update. However, this firmware version only fixed query failed-open.

    Hi @pentasoft_albe @YanShadowGT @webdisaster,

    Could you help provide your model so I can ask our engineer to provide the date code firmware when we release it? Also, please help to check your event log to see if the log is "query failed-open" or "query failed-closed". Thanks.

    Zyxel Melen


  • YanShadowGT
    YanShadowGT Posts: 16  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hello,
    My Firewall model is Flex 700H and it shows me the log in both options, "query failed-open" or "query failed-closed" since this message changes when one activates or deactivates the new bypass option that they placed for the Content Filter.