CLI Number: 3 Error Number: -31042

G_L
G_L Posts: 3  Freshman Member
edited April 2021 in Security

Please advice as i get following error when trying to add devices or esclude:


CLI Number: 3 Error Number: -31042


Thanks

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @G_L

    What is your firmware version, and where did you add devices?

    Please share more information about the operation. 

  • GLou
    GLou Posts: 10  Freshman Member
    First Comment

    V4.33 (AAKZ.0) 2019-01-09 17:34:50

    In easy mode in network client althougj i have devices connected (lan and wireless) i see notging

  • GLou
    GLou Posts: 10  Freshman Member
    First Comment

    Wehn i go to security servce wizard and try to add Client addrss in filter exemrpion list i get the error

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @G_L

    It looks like settings conflict ion. You have ever set up something in expert mode, it’s not recommended to switch back to easy mode.

    If you are already familiar with expert mode, you can do those changing via expert mode directly.

  • GLou
    GLou Posts: 10  Freshman Member
    First Comment

    Oh ok.

    So what do i do. I setup again all (dame) lan/wan ips in expert mode and will work?

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @GLou

    No need to set up all again, just switch back to expert mode. 

    If you got any problem on device setting, you can share it with us in the forum.

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