restart automatically zyxel usg flex100 ax

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robertog
robertog Posts: 8 image  Freshman Member
First Comment Fifth Anniversary
in Security

Hello support,

I don't know where is the issue..but often (almost every day) the firewall reboot, I have the last firmware

V5.39(ACFN.1) / 2024-11-16 08:04:18

Do you have any idea about that ? Please let me know asap! thank you

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,470 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @robertog ,

    To better assist you, could you provide the diagnostic file after the USG FLEX 100AX reboot?

    The path to collect and download the diagnostic file here: Go to Maintenance > Diagnostics Info

    By the way, please share with us the dates and times of the most recent reboots if possible.

    Zyxel_Judy

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