USG60W with performance issues

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Hypervfan
Hypervfan Posts: 1
edited April 2021 in Security

Have a USG60W that more and more often has to be restarted since traffic will not flow through, especially on Wifi. After a restart it works again for some time.

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    edited July 2019
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    Hi @Hypervfan ,

    What is your firmware version? Can you send me diag-info and startup-configuration file in private message.

    Let me check if it have any clue in diag-info.


    When the issue comes again, is it possible to log in device Web GUI to check that if the device have high CPU loading, High traffic, or session limited log?

    Debug CLI:

    Router> show cpu average

    Router> show logging entries category sessions-limit

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    Hi @Hypervfan

    What is your firmware version? We have enhancement about WiFi related issue.

    Here is the firmware download link, You can upgrade this one.

    USG-60W:

    ftp://ftp2.zyxel.com/USG60W/firmware/433AAKZ0ITS-WK19-r88384.zip

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    Hi @Hypervfan

    Is this issue solved by the latest firmware? Just let us know if you encounter any issue. 😎

  • Dude
    Dude Posts: 3
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    Hi,

    I’ve been having WiFi related issues on my 60W. Mostly low WiFi speed (around 20-25 Mbs). Ethernet gives me full speed. I used the link to download the new firmware, but it’s password protected. Can you send me the password?

    Thanks!

  • PeterUK
    PeterUK Posts: 2,709  Guru Member
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    password is anonymous

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    edited September 2019
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    Hi @Dude ,

    Welcome to Zyxel Community. ?

    There is no need ID/Password to log in FTP server.

    Feel free to let us know if you encounter any issue.

  • Dude
    Dude Posts: 3
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    Correct, no need for a password to FTP server. However when I try to unzip the downloaded file, I’m asked to type a password. So are you saying there shouldn’t be a prompt for password?

  • PeterUK
    PeterUK Posts: 2,709  Guru Member
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    edited September 2019
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    I downloaded that zip there is no password.

    Get HashCalc

    https://www.slavasoft.com/hashcalc/

    is the SHA1

    8bd5551ddf2aa893224cf4aeaf2d217eda308a22

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    Hi @Dude

    There is no need password to unzip the firmware file. Please be free to let us know if you encounter any issue.

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