USG40W - When entering a website (www.idrive.com) I get redirected to the firewall login

laltobelli
laltobelli Posts: 21  Freshman Member
First Comment Fifth Anniversary

Hi,

When trying to access the website www.idrive.com on any PC on the network the page gets redirected to the login screen for the USG40W. We found this issue when trying to get Cloud Replication (Backup) working on the iDrive BMR device. THe site *.idrive.com is listed as a Trusted website in the Content Filter.

Larry

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  • PeterUK
    PeterUK Posts: 3,647  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    what does this show?

    nslookup www.idrive.com

  • laltobelli
    laltobelli Posts: 21  Freshman Member
    First Comment Fifth Anniversary

    Server: localhost

    Address: 127.9.0.1

    Non-authoritative answer:

    Name: www.idrive.com

    Address: 148.66.234.46

  • PeterUK
    PeterUK Posts: 3,647  Guru Member
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    whats with DNS being by localhost 127.9.0.1 ?

  • laltobelli
    laltobelli Posts: 21  Freshman Member
    First Comment Fifth Anniversary

    Sorry, typo it was 127.0.0.1

  • PeterUK
    PeterUK Posts: 3,647  Guru Member
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    edited February 25

    Ok but still that means your not DNS to Zywall or some DNS like 8.8.8.8 so your DNS to your PC that then DNS so do you know why that is?

    It would seem your PC is setup to 127.0.0.1 for DNS which might be a red flag if you don't know why get to your network setting and change to use the router LAN gateway IP as DNS or 8.8.8.8 or other DNS

  • laltobelli
    laltobelli Posts: 21  Freshman Member
    First Comment Fifth Anniversary

    It is a server running DNS for a domain.

  • valerio_vanni
    valerio_vanni Posts: 152  Master Member
    5 Answers First Comment Friend Collector Third Anniversary

    On an address reserved for loopback?

    Have you tried to use local (regular) address of DNS server (10.10.10.5, 192.168.1.20 etc)?

  • laltobelli
    laltobelli Posts: 21  Freshman Member
    First Comment Fifth Anniversary

    Sorry about the delay in getting back. I wanted to go onsite to do this. After changing the DNS to 8.8.8.8, flushing the DNS, rebooting and clearing the cache on the browsers the problem did not go away. Below is the output of ipconfig before and after the DNS change and the nslookup results:

    Before changing DNS to 8.8.8.8
    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
    Physical Address. . . . . . . . . : 4C-72-B9-43-80-E7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.95(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, February 17, 2025 11:01:43 AM
    Lease Expires . . . . . . . . . . : Saturday, March 01, 2025 11:01:37 AM
    Default Gateway . . . . . . . . . : 192.168.1.4
    DHCP Server . . . . . . . . . . . : 192.168.1.4
    DNS Servers . . . . . . . . . . . : 192.168.1.6
    192.168.1.4
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\WINDOWS\system32>nslookup www.idrive.com
    Server: FHSERVER.FANDHACCTG.LOCAL
    Address: 192.168.1.6

    Non-authoritative answer:
    Name: www.idrive.com
    Address: 148.66.234.46

    After changing DNS to 8.8.8.8
    C:\WINDOWS\system32>ipconfig /flushdns

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    C:\WINDOWS\system32>ipconfig /registerdns

    Windows IP Configuration

    Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.

    C:\WINDOWS\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : FNH-PC2
    Primary Dns Suffix . . . . . . . : FANDHACCTG.LOCAL
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : FANDHACCTG.LOCAL

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
    Physical Address. . . . . . . . . : 4C-72-B9-43-80-E7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.95(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, February 17, 2025 11:01:43 AM
    Lease Expires . . . . . . . . . . : Saturday, March 01, 2025 3:11:59 PM
    Default Gateway . . . . . . . . . : 192.168.1.4
    DHCP Server . . . . . . . . . . . : 192.168.1.4
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Win32 Adapter OAS
    Physical Address. . . . . . . . . : 00-FF-23-E2-30-24
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    C:\WINDOWS\system32>nslookup www.idrive.com
    Server: dns.google
    Address: 8.8.8.8

    Non-authoritative answer:
    Name: www.idrive.com
    Address: 148.66.234.46

    C:\WINDOWS\system32>

  • laltobelli
    laltobelli Posts: 21  Freshman Member
    First Comment Fifth Anniversary

    I cleaned the content filter, as in the article. It made no difference. I also tested the content filter and it does not appear to be working properly. It apppears to be configured properly but I am looking into why it does not appear to block sites in any of the catergories.