Cannot set up ATP200 to connect to internet

newcommer

Hi

I use a modem and a USG50. This device has to be changed to an ATP200.

So I use the same cables as for the USG50, where they work properly. When I connect them to the ATP200 only the green LEDs are lighted. In the Quick Setup I insert the static IP adress from my ISP and when I test the internet connection, it fails. I have upgraded the firmware to V4.33(ABFW.1) but testing fails.

Has anyone an idea, what´s going wrong?

Zyxel_Cooldia

Hi @newcommer

The green LED is for link speed 100/10M, yellow is for 1000M. it should not be the issue.

Can you send me your configuration file via private message.

Zyxel_Cooldia

Hi @newcommer

If the device wan type is static IP, you must to add Domain zone forwarder for DNS query.

Go to “CONFIGURATION > System > DNS > Domain Zone Forwarder”, click “Add”

Domain Zone　: *

Public DNS　　 : Set to ISP DNS server or Google DNS server.

Query via 　　: Select your Wan interface.

newcommer

I tried the DNS from my ISP as well as the Google DNS adress. Both don´t work. The yellow LED´s are still dark and I get no connection to the internet.

Zyxel_Cooldia

Hi @newcommer

The green LED is for link speed 100/10M, yellow is for 1000M. it should not be the issue.

Can you send me your configuration file via private message.

newcommer

Yes, I can send it. Please tell me your e-mail.

Zyxel_Cooldia

@newcommer

I will contact you via private message.😀

newcommer

Hi,

yesterday I made a rest of the ATP and started the setup again. Now it works properly. Thank´s for helping me.

Zyxel_Cooldia

Good to hear that.😀

Let us know if you need any assistance.