500H - Error while DDNS updating

Mk88_it
Mk88_it Posts: 48  Freshman Member
First Comment Friend Collector Second Anniversary
in USG FLEX H Series

500H - This is the error randomly shows from the gui when i try to manually update the ddns

image.png

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,941  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mk88_it,

    I'm checking it with our engineer. In the meantime, may you enable Zyxel support access so I can confirm and record a video of this issue? The issue site is the same as before, is it correct?

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 48  Freshman Member
    First Comment Friend Collector Second Anniversary

    Hello @Zyxel_Melen yes it's the same site but this issue there was before the firmware update to V1.31(ABZH.0)ITS-0227-GUI. You should be able to connect to our 500h with your dedicated access with anydesk

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,941  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mk88_it,

    Thanks! I have asked our engineer to check this issue. I will keep you posted.

    Zyxel Melen


Categories

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）