USG FLEX H: Device stops responding after few weeks

szn

Hi,

USGFLEX H 100, V1.31(ABXF.0)

Device is in production since beginning of November. The issue showed as first time after 46 days of running (v 1.30).

In mid-January device was upgraded to V1.31 and restarted. After 57 days (today) it stopped responding. Same symptoms as first time.

Observations:

-during a restart the memory utilization is 60% and it grows steadily and few days ago it was around 82%

-when device stops responding it is not accessible from network, restart button had to be used

-no events in Nebula log that could indicate what is happening

-as this is in a remote location i was not able to check what is on console access

Any suggestions?

Zyxel_Melen

Hi @szn,

We have a date code firmware that fixes some memory issues. Would you like to upgrade and test? I will send the download link to you via private message.

szn

Thx. Yes I will do the upgrade.