Speedtest is not working on USG FLEX 100AX

CMI

Hi,

I have an issue with the speedtest fonction on an USG FLEX 100AX.

I have no server in the list to choose for the speedtest.

If i choose my interface, the speedtest server switch to "auto".

The result is "Can't get server list, please check your connection or specified source IP." whatever the choice i made.

Can you help?

Zyxel_Judy

Hi @CMI ,

We can confirm the issue, and the next official firmware will include a fix for the problem you've reported.

Zyxel_Judy

Hi @CMI ,

It looks like your USG FLEX 100AX has an unstable internet connection or security policies blocking speed tests. We recommend the following:

• Check the WAN connection status on the device's web interface under "Monitor > Traffic statistic > Interface Status" to confirm it is connected and has a valid IP address.
• Verify that no firewall rules are blocking access to the speed test servers. You also can temporarily disable the firewall to test if it's the cause (Configuration > Security Policy > Policy Control and disable all rules). Remember to re-enable the firewall after testing.

CMI

Hi,

Thank you for your response but this does not solve my problem.
My router uses a perfectly functional FTTO link.
I tried to disable the firewall as recommended, but without success.
Is there anything else I can try to troubleshoot?

Thanks again

Zyxel_Judy

Hi @CMI ,

To better support you, please allow HTTPS Web GUI Access from WAN with Zyxel HQ‘s IP address.

You can send the remote information via private message by clicking My Account > Message.

How to allow HTTPS Web GUI Access from WAN? (USG/USG FLEX/ATP/VPN) — Zyxel Community

CMI

Hi,

Thanks for your reply.

I send you a message with the information to connect to my USG.

Thanks

Zyxel_Judy

Hi @CMI ,

We can confirm the issue, and the next official firmware will include a fix for the problem you've reported.