Speedtest is not working on USG FLEX 100AX
Hi,
I have an issue with the speedtest fonction on an USG FLEX 100AX.
I have no server in the list to choose for the speedtest.
If i choose my interface, the speedtest server switch to "auto".
The result is "Can't get server list, please check your connection or specified source IP." whatever the choice i made.
Can you help?
All Replies
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Hi @CMI ,
It looks like your USG FLEX 100AX has an unstable internet connection or security policies blocking speed tests. We recommend the following:
- Check the WAN connection status on the device's web interface under "Monitor > Traffic statistic > Interface Status" to confirm it is connected and has a valid IP address.
- Verify that no firewall rules are blocking access to the speed test servers. You also can temporarily disable the firewall to test if it's the cause (Configuration > Security Policy > Policy Control and disable all rules). Remember to re-enable the firewall after testing.
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Hi,
Thank you for your response but this does not solve my problem.
My router uses a perfectly functional FTTO link.
I tried to disable the firewall as recommended, but without success.
Is there anything else I can try to troubleshoot?Thanks again
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Hi @CMI ,
To better support you, please allow HTTPS Web GUI Access from WAN with Zyxel HQ‘s IP address.
You can send the remote information via private message by clicking My Account > Message.
How to allow HTTPS Web GUI Access from WAN? (USG/USG FLEX/ATP/VPN) — Zyxel Community
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Hi,
Thanks for your reply.
I send you a message with the information to connect to my USG.
Thanks
0
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