NWA130BE drops all 2.4ghz connections and wont let anything reconnect.

hcker2000

After about a week of having my new NWA130BE the device has been dropping all 2.4ghz clients and not allowing any to reconnect. A reboot solves the issue.

I grabbed diagnostic info while all the 2.4ghz connections are disconnected. Whats the best way to get this to you?

Also as far as I can tell nothing has changed between when I first got the device and now. No config changes or new devices added.

Zyxel_Melen

Hi @hcker2000,

You may send me a private message. Additionally, if you can't upload the file in the private message, please zip it first.

May I know what mode your AP is running? If it is Nebula mode, did you enable MLO function for this SSID? If so, could you disable it and try again?

hcker2000

It is running in stand alone mode. Really simple setup with one ssid, wpa2 auth. Sending the zip now.

Zyxel_Melen

Hi @hcker2000,

Thanks for the diagnostic file. The 'connection failed' issue with 2.4 GHz devices is because they encounter a key handshake fail event. Please reference this FAQ to troubleshoot this issue:

https://community.zyxel.com/en/discussion/17829/what-does-the-blocked-by-key-handshake-fail-log-mean-and-how-to-resolve-the-issue