Cant login to my GS1900hpv24

Larmhenrik

Hi! I purchased 2 new GS1900hpv24 PoE switches. When I access the switches I'm promted to change default password which I do. But when I try to login again, nothing happens. If I try with a wrong password I'll get the error msg for incorrect password but when I try with the correct password, nothing happens. It's like the Loginbutton doesnt work.

I have 2 older GS1900 switches that works without any proeblems. I've tried using both W10 and W11 computers and Edge, Fitrefox and Chrome but all the same result.

Zyxel_Judy

Hi @Larmhenrik ,

Please try logging in your new GS1900HPv24 using a private/incognito browser window with the correct password. This will ignore the exist cookie and cache.

If you continue to experience the same issue, use this tool https://jam.dev/ to record your login process and share the recording with us for further troubleshooting.

Larmhenrik

I tried with incognito but it didn't help. Here's the Jam-video

https://jam.dev/c/5e5de80b-234a-4753-86ac-b1e44b64a660

And I can also add that I enabled Java and cookies and pop-up blocker is disabled.

Zyxel_Judy

Hi @Larmhenrik ,

To proceed with your case, we need to establish a remote session to your switch's local GUI. Please check your community inbox for detailed instructions.