Why is FLEX H being advertised as an upgrade?

MikeForshock

I am not happy with the latest FLEX H model and the "trade in" promotion will certainly bring in more disappointed users.

The firmware is not feature complete versus the FLEX
The converter will not convert all config data, in fact almost none
1-2 year feature requests for missing functions of the FLEX

Someone really messed up this idea. On top of recent firmware/update fiascos, it's time to jump ship.

Zyxel_James

Thank you for sharing your feedback regarding the new FLEX H model. These are all important issues, and we are actively reviewing them with our product.

For some issue you mentioned, may I know more information?

1. Which specific features are missing that you relied on in the original FLEX?
2. Which part of configuration did not transfer correctly from the converter?
3. Which feature requests are missing?
4. Did you encounter any problem while upgrading to the latest firmware version 1.32?
   

Thank you again for your feedback, your insights will help us prioritize improvements and better align our updates with user needs.

Zyxel_USG_User

Thank you MikeForshock for the heads-up, which I just saw. Ouch.

p4_greg

Unfortunately I have to agree with Mike at the moment….besides all of the pending feature requests, the H series firmware is just not stable yet….too many random lockups which require a hard power-off the device. Just this morning we had to send a tech out to a client site to reboot a locked flex100H(running latest available firmware). Not to mention how SLOOOW the interface is(and 10+ minute reboots…)

There are definitely some things that I like about the new interface, but this OS still needs a lot of development….

MitjaS3NEXT

By the way, is there a schedule for the next "major" firmware?