Zyxel Community Guidelines

Zyxel_Jason

Welcome to the Zyxel Community!

We have dedicated this space to discussions and questions about Zyxel products and services. Everyone is welcome to share personal stories and ideas about their networking experience with Zyxel. In the interest of providing a happy and friendly discussion space, here are a few rules to follow.

Be kind and courteous

• The community is the place to gather and create a welcoming environment. Please treat everyone with respect and kindness. Also, give a "like" or "accept answer" if a post helped you.

No advertising or spam

• Advertising of other brand materials, spam, irrelevant links, or any other form of solicitation in posts are prohibited. When posting content, make sure your contributions are relevant to the specific discussion and topic.

Threats

• Do not post content or send private messages that are offensive, abusive, obscene, hateful, threatening, or of a political or religious nature.

Respect everyone's privacy

• Do not share or disclose personal information about others (e.g., location, address, phone number).
• Do not post or link to files that could compromise or infect other community member's networks.
• Be careful not to post information about your login credentials and/or passwords from networks in production environments.

General Posting/Behavior

• Do not bump threads.
• Do not derail topics.
• Do not create sock accounts.
• Do not become an armchair moderator (i.e., a general user acting as if they are a moderator).
• Do not sell or attempt to sell anything within the community.
• Trolling, personal attacks, or content that is political, religious, or controversial will not be tolerated.

Flag inappropriate content for review

• Community members are encouraged to report improper content to moderators. If you recognize any violation of these guidelines, report it by clicking "Flag" and "Report" and let us know why you feel the content is inappropriate. Moderators will review the post, remove any improper content, and send a warning message to the original poster.

Zyxel Community Points Terms and Conditions

Eligibility

• Points are awarded only to registered Zyxel Community members
• Points are earned for genuine, constructive community participation
• Multiple accounts or attempts to game the system will result in point forfeiture

Point Management

• Points have no expiration date once earned
• Points cannot be transferred between accounts
• Points cannot be exchanged for cash value
• Point balances are tracked automatically in your community profile
• Starting from Aug 12, 2025, newly earned Community Points automatically convert to Zyxel Store Coins at a 1:1 conversion rate

Community Standards

• Spam, abuse, or violation of community guidelines will result in point deductions (-2 points per instance)
• Repeated violations may lead to account suspension and forfeiture of all accumulated points
• Points earned through fraudulent activities will be reversed
• Selling or attempting to trade Community Points is strictly prohibited

Program Administration

• Zyxel reserves the right to modify point values and system terms with advance notice
• Any changes will be communicated through official community announcements
• Point redemption options may be added, modified, or discontinued at Zyxel's discretion
• Only points earned from Aug 12, 2025 onwards are eligible for Store Coins conversion

Store Coins Usage

• Store Coins can be used as cash-equivalent discounts at the Zyxel Store (10 Store Coins = 1 unit cash discount)
• Store Coins cannot be used for gifts to others or recurring subscriptions
• Store Coins usage is subject to Zyxel Store terms and conditions
• Store Coins expire 12 months after they’re earned

General

• This points system is subject to applicable local laws and regulations
• For questions about your points balance or system functionality, please contact the Community Team through Community Feedback

If you have any questions about our guidelines or Community Points system, please comment below.