XMG1915-10E Hive Hub not connecting to the internet

KryptonKid09

Hi,

I installed an XMG1915-10E at home late last week, with all 8 RJ45 ports utilised by a variety of devices. All connect however they need to as expected except for a Hive Hub (2nd Gen I think.). I've tried it on different ports, with different cables and the result is the same. Oddly, if I plug the hub into power after I connect it to the switch, there is activity on the port for 10 to 15 seconds or so, then it just goes out.
I've used the cable test facility in the switch and it reports that pairs C and D are shorted. The cable is fine as I've tested it and switch cables.

I've performed a factory reset this morning and nothing's changed.

The configuration on that port is the same as the others, as it is out of the box.

Any help would be appreciated.

Paul

Zyxel_Melen

Hi @KryptonKid09

Since you mentioned:

1. Only the Hive Hub has this issue.
2. Have changed to other ports and cables but no help.
3. Cable test facility in the switch and it reports that pairs C and D are shorted.

This is more likely the Hive Hub's network port has some issue. Could you share the cable test facility report with me to check?

PeterUK

The Hive Hub may only support 10Mb which I think the XMG1915-10E only supports down to 100Mb so you will need a slower switch.

GS-100 Series | 5-Port/8-Port Unmanaged Switch - Specifications | Zyxel Networks

GS1200 Series | 5-Port/8-Port Web Managed Gigabit Switch - Specifications | Zyxel Networks

Zyxel_Melen

But if the Hive Hub only supports 10Mb, the port should not have any activity for 10~15 seconds.

Oddly, if I plug the hub into power after I connect it to the switch, there is activity on the port for 10 to 15 seconds or so, then it just goes out.

Hi @KryptonKid09

Could you try to fixed the connecting port to 100M first? Also, if you enable green ethernet, please also disable it first.