portal.myZyXel.com
USG110 behind modem. All appears well, however when trying to access portal.myzyxel.com from Config - licensing, the portal link does not function. (" could not connect". It does work from attached laptop).
I now see a warning:
DataTables warning: table id=DataTables_Table_0 - Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1
Any guidance or comments appreciated. Jeff
Comments
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On my zywall110, I am redirected to https://accounts.myzyxel.com/users/sign_in successfully after clicking the link portal.myzyxel.com from Config - licensing.
Could you take a video of the redirect issue?
Maybe someone having the same question could give you the suggestion.
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My device just registered by the way you described successfully two days ago:)
Which browser did you use? maybe you should try again with different browser.
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thanks for replies. I see that as my USG110 is behind a router in bridge mode, the link fails, trying to connect to an internal local address. Myzyxel reg etc works via web browsers ok, but auto f/w updates and signatures do not function. (No great problem).
Jeff J Purcell, New Forest, Uk and France, 442900 -
Will your router do any kind of security check or block specific traffic? What if you connect your USG110 WAN directly?
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Hi- thanks for your interest. Router is SBG3300. I tried disabling firewall but same result.
The Config - licensing-registration "portal.myzyxel.com" tries to link to 192.169.1.43/myzyxel_registration.cgi where local IP is the device.
I did try different default browsers.
( p.s. I shall be transferring the USG to another site shortly so will try again from there)
Jeff J Purcell, New Forest, Uk and France, 442900 -
My sincere apologies! Apparently I had not saved my bridge settings; I repeated all steps and this time all worked! So sorry to waste your time, Jeff
Jeff J Purcell, New Forest, Uk and France, 442901 -
Hi @jeffjohn1941 ,
Good to hear that you found the root caused by yourself.?
Feel free to post your questions if you encounter any issue.
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