Monitoring Mode not working on USG FLEX 500

George_Ward

Got a USG FLEX 500 that the Nebula Monitoring mode page seems to be bugged, as in it doesn't seem to functioning properly or accepting the ID that you give it.

This happened a few months ago and I assumed this was a regular run of the mill bug that would get patched, but it still persists.

Any ideas? I have a recording of the issue, if it helps.

Zyxel_Melen

Hi @George_Ward

We have helped fix this issue and your firewall is running cloud monitoring mode now. You may access to your org/site to check.

Zyxel_Melen

Hi @George_Ward

Could you help to share the device's info with me so I can better think what issue you might encounter?

1. The device's MAC & serial number.
2. Firewall's current version.

Please share these info in the private message I sent.

Zyxel_Melen

Hi @George_Ward

We have helped fix this issue and your firewall is running cloud monitoring mode now. You may access to your org/site to check.

George_Ward

Hi Melen, thank you I've seen that. How did you fix that out of curiosity?

Zyxel_Melen

Hi @George_Ward

We fixed an issue certificate which cause the communicate with Nebula failed.