Content filter is not working and show the log "Service in unavailable: query timeout"
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Zyxel_James
Posts: 809 
Zyxel Employee
Zyxel Employee
Question: What can I do when content filter is not working and show the log "Service in unavailable: query timeout"
Answer:
It means the connection to McAfee server always times out. (Device cannot get some response from McAfee), resuting in browsing problem.
Please domain zone forwarder 8.8.8.8 for two domain
zyxelfw.rest.gti.trellix.com
rest-trellix-lb-frankfurt.gtinative.trellix.com
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