Why I see clients without IP in Nebula Client Page?

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Zyxel_James
Zyxel_James Posts: 839 image  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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Question: Why I see clients without IP in Nebula Client Page?

Answer:
The clients are learned from the Switch. And the Switch does not support LLDP, so switch does not have the information of the IP address.When the clients are learned from the firewall, it must have traffic. If no traffic, the client won't be displayed. 
In conclusion, when client connects to switch but no traffic passing through the firewall, the client won't have IP address displayed in client page.

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