uOS - Diagnostics Configuration File Inclusion

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Zyxel_Claudia
Zyxel_Claudia Posts: 254 image  Zyxel Employee
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edited February 3 in Other Topics

Diagnostics Include Config Option

A new diagnostic feature has been added to provide better troubleshooting capabilities while maintaining user privacy. Previously, Zyxel firewalls did not include configuration files in diagnostic reports to prevent sensitive data from being sent unknowingly.

New Inclusion Option

In version 1.37, administrators can manually enable an option to include configuration files within the diagnostic folder. When enabled, the system collects specific files for support analysis:

  • Startup Config: The current startup configuration.
  • Bad Startup Config: Any configuration that failed during startup.
  • Last Good Config: The most recent working configuration.

Note that this feature does not collect every file in the File Manager; it is restricted to these three essential system configuration files to ensure clarity and support efficiency.