H series & SSL VPN - Download config button is green only On-Premise

GiuseppeR

Hello everyone,

as you can see I have a grey button on Nebula:

While I see it green On-Premise:

How is it possible?

Zyxel_Tina

Hi @GiuseppeR,

I've tested on my site and confirmed that right after setting up SSL VPN, the Download button is greyed out with the "Download available after synchronization" message (as you're seeing). It typically turns green shortly after the on-premise device syncs with the cloud.

For the button to enable:

• Ensure your Nebula device is online.
• Check Site-wide > Devices > Firewall and confirm Configuration status shows "Up to date."

If it's still unavailable after sync, please enable Zyxel Support Access and share the org/site name so we can check further.

GiuseppeR

Hi @Zyxel_Tina

it is still grey since the time when I shared this post. Sent you a PM with details.

Zyxel_Tina

Hi @GiuseppeR,

Thank you for providing the info!

I've reviewed your device and confirmed its Configuration status is currently "Not up to date". Please go to Site-wide > Configure > Firmware management and click Upgrade Now to manually update the firmware for your firewall. Once the sync completes and the status shows "Up to date", the button should turn green and allow the download.

GiuseppeR

Hi @Zyxel_Tina

I can confirm that the firewall needed to be upgraded to 1.37 to let the button be clickable also on Nebula: