[USG Flex H] - User 2FA Backup Codes no available anymore

Maverick87

Hello,
I've enabled the 2FA for the admin account and after setup it, I've tried to disable/enable the 2FA flag without save the configuration (disable the flag, enable the flag and then click on "cancel" without saving).

When I returned into the profile management, I see this:

If I try to regenerate backup codes, I obtain this:

How I can regenerate the new codes or reuse the codes that I've previously assigned?

The only way that I've found is to disable —> save, re-enable 2FA and change the 2FA code

Thank you

Zyxel_Melen

Hi @Maverick87

I can't replicate the google backup code issue, please help to check if you can see or regenerate the code after upgrading a debug firmware for the previous issue. If the backup code still not empty, I will ask our engineer to check this issue.

Maverick87

https://community.zyxel.com/en/discussion/comment/83689#Comment_83689

Hi @Zyxel_Melen,
I can replicate the problem.

1. Enter into the User menu and edit the admin user.
2. Disable the 2FA for Admin Access without save
3. Enable the 2FA for Admin Access without save
4. Click on "Cancel" into the saving popup message
5. The "edit" close and return to the list of users
6. Enter into the admin user in edit-mode

Let me know if you can reproduce the problem.

Thank you