XMG1915-18EP does not register with nebula

mekn

My switch does not seem to register with nebula. The web interface shows

	Connection Status
Internet	Internet is ok.
Nebula	Successfully connected to Nebula.
Registration	Device is not registered yet, please register it with NCC.

I have added the device to NCC, however there it shows up as offline.

I have already followed this guideline
https://community.zyxel.com/en/discussion/17937/zyxel-nebula-switch-troubleshooting-guide

to check for connection issues. I can ping both IPs (e.g. 8.8.8.8) as well as domains (e.g. google.com) just fine, so afaik there is no connectivity/DNS issue.

Firmware V4.80(ACGQ.3) was already installed, I ran an update regardless. No avail.

Anyone got any ideas left?

Zyxel_Tina

Hi @mekn,

Welcome to the Zyxel Community!

Could you please help confirm which IP address your device resolves to first?

The following IP list is our NCC server domain (NETCONF service ports 4335/6667)

• 176.34.150.245
• 3.250.41.21
• 3.252.196.176
• 3.253.57.247
• 3.254.136.85
• 34.242.155.22
• 34.243.116.158
• 34.246.20.161
• 34.247.112.130
• 52.210.12.1
• 52.210.229.217
• 52.210.60.147
• 52.48.115.44
• 54.154.22.135
• 54.216.81.7
• 54.247.198.47
• 54.73.103.137
• 54.76.217.223
• 63.32.141.172
• 63.35.107.114

mekn

Dear Tina,

the adress d.nebula.zyxel.com resolves to 3.250.41.21, which is on the list I retrieved from nebula - help center - firewall information (also attached).

However I cant find it on your list…