Why can recent logs download immediately, but older SecuReporter logs remain in “Preparing”?

Zyxel_Stanley

Question:
Why can recent logs download immediately, but older SecuReporter logs remain in “Preparing”?

Answer:
This is expected behavior. Recent logs are stored in hot storage for fast download, while older logs are moved to archival storage. When archived logs are requested, the system needs extra time to restore and prepare files, which can take about 3–5 hours before download is available. If needed, download in smaller date ranges (for example, daily or weekly batches) to improve completion time.