How can I troubleshoot the network environment if it cannot reach 8.8.8.8?
Options
Zyxel_Stanley
Posts: 1,481 
Zyxel Employee
Zyxel Employee
Question:
How can I troubleshoot the network environment if it cannot reach 8.8.8.8?
Answer:
In the Firewall local WebGUI, go to Monitor > Diagnostics > Network Tool > Tracert Router IPv4, then test the route to 8.8.8.8 to identify where traffic is blocked. If the Firewall can reach 8.8.8.8 but the PC cannot, please provide traceroute results from both the PC and the Firewall, and contact support for further investigation.
0
Categories
- All Categories
- 442 Beta Program
- 3K Nebula
- 232 Nebula Ideas
- 131 Nebula Status and Incidents
- 6.7K Security
- 681 USG FLEX H Series
- 362 Security Ideas
- 1.8K Switch
- 87 Switch Ideas
- 1.4K Wireless
- 56 Wireless Ideas
- 7.1K Consumer Product
- 309 Service & License
- 504 News and Release
- 96 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 5.1K FAQ
- 34 Documents
- 89 About Community
- 111 Security Highlight