Why access points that do not allow WiFi connection to the phone and themselves?

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Zyxel_JoyLee
Zyxel_JoyLee Posts: 154 image  Zyxel Employee
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This behavior usually happens because the two access points are interfering with each other, incorrectly configured, or creating a network loop/conflict.
The most common reasons are:

  1. Same Channel Interference
  • Two APs nearby are using the same or overlapping WiFi channel.
  • When one AP powers on, it creates heavy RF interference and clients cannot connect properly.
  • Very common on 2.4GHz.

2. Duplicate IP Address

  • Both APs may have the same management IP address.
  • When one AP turns on, the other becomes unreachable or unstable.

3. SSID Security Mismatch
If APs broadcast the same SSID but: different passwords

  • different security modes (WPA2/WPA3)
  • different VLANs

then phones may fail roaming and disconnect repeatedly.

4. Power / PoE Issue
Sometimes enabling one AP increases power consumption:

  • Switch PoE budget becomes insufficient
  • Other AP shuts down or behaves abnormally

5. Loop in Ethernet Network
If APs are connected incorrectly:

  • Ethernet loop may occur
  • Entire network becomes unstable