Unable to ping 8.8.8.8

Merryworks
Merryworks Posts: 3
First Anniversary First Comment
edited April 2021 in Security

Trying to get a Pitney Bowes mailer to work and during it's self test, it attempts to ping 8.8.8.8. It gets no response. I have tested pinging from a separate computer on the same network and am getting no response from 8.8.8.8. I am getting responses from 1.1.1.1 and 9.9.9.9. My DHCP pool has 8.8.8.8 as the secondary DNS. Not sure what I am missing. Device is a USG20-VPN. Firmware is 4.35(ABAQ.0)

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Merryworks,

    Can you provide network topology with IP/subnet?

    You can hide the public IP.

  • PeterUK
    PeterUK Posts: 2,704  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer

    It could be that your ISP is blocking 8.8.8.8 as your able to ping 1.1.1.1 and 9.9.9.9.

    can you connect a PC to the modem without USG20-VPN to ping 8.8.8.8


  • My guess is ISP. Thanks

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