Device Registration Status: Incomplete on USG FLEX 50H router

jliu

Hello,

When I access my Zyxel USG FLEX 50H, I am seeing this error message after logging in. I have registered/deleted/re-registered this router on "hhttps://nebula.zyxel.com" though, so not sure what is needed to clear up this error message upon login?

Device Registration Status: Incomplete

"You have not yet completed the creation of Organization and Site on Nebula. Although you have activated licenses on another Zyxel portal, you can use all Zyxel Device services except SecuReporter and remote support through Nebula.Scan the QR code using the Nebula Mobile app to create an Organization and Site on Nebula to
use SecuReporter and remote support."

Thanks,

Jimmy

(For security reason, Zyxel agent has removed the image.)

Zyxel_Tina

Hi @jliu,

Welcome to the Zyxel Community!

Based on the second screenshot you shared, the Nebula Status on your USG FLEX 50H dashboard is currently showing "No Site Assignment". This explains why you are seeing the "Registration Incomplete" prompt. Even if a device is registered to your Nebula Organization inventory, it must be assigned to an active Site in Nebula for the registration process to complete and sync correctly.

Here is the recommended diagnostic direction to resolve this:

1. Verify Site Assignment in Nebula
   • Log into your Nebula Control Center (NCC) account.
   • Navigate to Organization-wide > License & inventory > Devices.
   • Locate your USG FLEX 50H
   • Verify if the device is assigned to a specific Site. If it is not, select the device and click the Action button to assign/add it to your desired Site.
   • You can also refer to this FAQ for guidance.
2. Enable WAN Access
   • If you have confirmed that the device is assigned to a site in Nebula, but the local GUI still fails to update its status, we will need to check the registration process from our side.
   • Please follow the instructions in this article to grant access, and share the connection details with us via private message so we can review your device directly.

jliu

Hi Zyxel Tina,

We don't want to use Nebula for this USG FLEX 50H device or assign it to a specific Site, we just want to use it locally/non-Nebula associated. I have already reset this USG FLEX 50H device and removed/re-registered the MAC address/serial number but it's still asking to be assigned to a specific Site. Is this something you can fix on your end?

Jimmy

PeterUK

You have to register it just once with Nebula then use it locally