Unable to access the page of Email Security and Anti-Malware on USG FLEX 500

Zyxel_Emily

Question:
Why am I encountering an error "CLI Number: 16, Error Number: -36009, Error Message: Invalid Email Security profile number." on the Email Security and indefinite loading on Anti-Malware tab on my USG FLEX 500?

Answer:
This issue often occurs when specific Email Security and Anti-Malware configuration settings are missing from your USG FLEX 500's configuration file. Without these essential settings, the device cannot properly display or manage the Email Security and Anti-Malware pages, leading to errors or perpetual loading states.

How to Resolve:
Ensure that all necessary Anti-Spam and Anti-Malware profiles and their associated settings are present and correctly applied in your device's configuration.

1. Check Configuration File:
   Review your startup-config.conf file for the presence of anti-spam profile and anti-virus default_profile configurations. Ensure all related commands are present, such as anti-virus white-list activate, anti-virus black-list activate, anti-virus update auto, anti-virus scan mode express, infected-action destroy, and anti-virus cloud-query for various file types.
2. Add Missing Settings:
   If settings are found to be missing, they need to be added back into the configuration file. For example, the following commands are crucial:
3. Apply Configuration:
   After modifying the configuration, apply the updated file to your USG FLEX 500.