cannot unregister/re-register device in onesecurity area, because of incorrect handling

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cybertime
cybertime Posts: 1 image  Freshman Member
First Anniversary
edited April 2021 in Security

I have a registered device (USG40) in my onsecurity area recovered from a partner that give me full authorizations. Registration went well but the device is hided (occasionally compair in some combo list...). If I try a new registration i get "already registered device" message. I got other device registration from same partner without problems. But in this case i don't know how resolve. How is possible unregister a device, or re-register?

Accepted Solution

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,485 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓

    Hi @cybertime,

    We can help you un-hide the USG40 or unregister the device.

    I'll contact you in private message for more information.

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,485 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓

    Hi @cybertime,

    We can help you un-hide the USG40 or unregister the device.

    I'll contact you in private message for more information.

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