How to determine hardware version

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jimm
jimm Posts: 5
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image  Freshman Member
in Switch

I bought a GS1200-8 that is supposedly a V3. However, the firmware version (ABME) suggests that it is a V1 or V2. How can I determine for sure?

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,843
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
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    Hi @jimm,

    To determine the hardware version, please check the information below.

    GS1200-8

    • Firmware code: ABME
    • Front panel: no model name is printed
    image.png

    GS1200-8v3

    • Firmware code: ACPT
    • Front panel: the model name “GS1200-8” is printed on the lower left
    image.png

    However, the firmware version (ABME) suggests that it is a V1 or V2.

    Where do you see the firmware version (ABME)?

    Zyxel_Judy

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,843
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    Answer ✓
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    Hi @jimm,

    To determine the hardware version, please check the information below.

    GS1200-8

    • Firmware code: ABME
    • Front panel: no model name is printed
    image.png

    GS1200-8v3

    • Firmware code: ACPT
    • Front panel: the model name “GS1200-8” is printed on the lower left
    image.png

    However, the firmware version (ABME) suggests that it is a V1 or V2.

    Where do you see the firmware version (ABME)?

    Zyxel_Judy

  • jimm
    jimm Posts: 5
    First Comment
    image  Freshman Member
    edited November 5
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    ignore, please see below

  • jimm
    jimm Posts: 5
    First Comment
    image  Freshman Member
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    I found the firmware by connecting it to my laptop and browsing to 192.168.1.3. Also, the physical description you provided (reset button present and GS1200-8 absent on the front panel) matches a V2.

    I bought it from Amazon who was the shipper but the seller was Zyxel Store. You may want to have a word with Amazon about binning.

    Also, the package it came in (see photo) does not look like retail packaging to me. Something is amiss. Back to Amazon it goes.

    IMG_3800.jpg
  • jimm
    jimm Posts: 5
    First Comment
    image  Freshman Member
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    Also, I won't buy another one from Amazon, since with my luck I'd just get another V2. Very disappointing.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,843
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited November 6
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    Hi @jimm,

    Thanks for sharing this, and for the follow-up details.

    If you’d like to be sure you’re getting the GS1200-8 v3 specifically going forward, the official Zyxel resellers/ retail stores are the recommended option.

    Resellers | Zyxel Networks

    Retail Stores | Zyxel Networks

    One more note: Amazon listings for Zyxel products are often fulfilled by different third-party sellers, even when “Zyxel Store” appears as the seller name, and stock/hardware revisions can vary between them. If you have any concerns, please contact them directly.

    Zyxel_Judy

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