Firmware 4.35 issue bug

Grant

zywall-zw1100

When viewing sessions by the criteria - users, the device turns into a "pumpkin". Happy New Year!

Grant

Now i'm use 4.33 version and

no time for experimentation.

Grant

Only a cold restart helps turn a pumpkin into a carriage.

Zyxel_Emily

Hi @Grant,

With both firmware 4.35(AAAC.0) and 4.35(AAAC.2), there is no problem viewing sessions by users.

Can you collect diagnostic file for our analysis?

Grant

All connections are lost. I can not connect to the console.

Zyxel_Emily

Hi @Grant,

After you reboots the device, go to Diagnostics to collect diagnostic file.

Zyxel_Vic

Hi @Grant

Do you have the idea about how many concurrent sessions in average will go through your Zywall 1100? Perhaps we can simulate a bunch session test and see if it can be seen in our office.

Moreover, how frequently will this symptom occur? Will it happen regularly?

Grant

zyx.jpg

It happens regularly.

Zyxel_Vic

Hi @Grant

Thanks for the confirmation, we'll do some further double checking on this part to see if it can be reproduced.